.page-faq {
  --panel-bg: #F0EBE2;
  --panel-border: rgba(212, 175, 55, 0.28);
  --step-accent: var(--clr-gold);
  scroll-behavior: smooth;
}

/* ===== 顶部 Hero ===== */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  background-color: var(--clr-primary-deep);
  background-image:
    radial-gradient(ellipse at 82% 12%, rgba(46, 139, 87, 0.38) 0%, transparent 58%),
    repeating-linear-gradient(108deg,
      transparent 0 18px,
      rgba(212, 175, 55, 0.07) 18px 20px,
      transparent 20px 38px);
  padding: 0 24px;
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  top: 0;
  right: 0;
  width: 120px;
  height: 120px;
  background: linear-gradient(135deg, transparent 0%, transparent 50%, rgba(212, 175, 55, 0.18) 50%, rgba(212, 175, 55, 0.18) 100%);
  pointer-events: none;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  bottom: 0;
  left: 0;
  width: 180px;
  height: 130px;
  background: linear-gradient(135deg, rgba(212, 175, 55, 0.14) 0%, rgba(212, 175, 55, 0.14) 48%, transparent 48%, transparent 100%);
  opacity: 0.5;
  pointer-events: none;
}

.page-faq .faq-hero-inner {
  position: relative;
  z-index: 1;
  max-width: var(--container-width);
  margin: 0 auto;
}

.page-faq .breadcrumb {
  margin: 0;
  padding: 22px 0 0;
}

.page-faq .breadcrumb-link,
.page-faq .breadcrumb-current,
.page-faq .breadcrumb-sep {
  color: rgba(245, 240, 230, 0.76);
}

.page-faq .breadcrumb-link {
  text-decoration: none;
  transition: color var(--transition-fast);
}

.page-faq .breadcrumb-link:hover {
  color: var(--clr-gold);
}

.page-faq .faq-hero-copy {
  padding-top: 36px;
  max-width: 780px;
}

.page-faq .faq-hero .section-eyebrow {
  color: var(--clr-gold);
  letter-spacing: 0.1em;
  font-size: 0.85rem;
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 12px;
}

.page-faq .eyebrow-mark {
  font-family: var(--font-index);
  font-size: 1rem;
  color: var(--clr-gold);
}

.page-faq .faq-hero h1 {
  font-family: var(--font-headline);
  font-size: clamp(2rem, 4.6vw, 3.5rem);
  line-height: 1.12;
  letter-spacing: 0.02em;
  color: var(--clr-cream);
  margin: 0 0 16px;
}

.page-faq .faq-hero-desc {
  color: rgba(245, 240, 230, 0.82);
  line-height: 1.7;
  max-width: 660px;
  font-size: 0.98rem;
}

.page-faq .faq-hero-meta {
  list-style: none;
  margin: 22px 0 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.page-faq .faq-hero-media {
  margin-top: 34px;
  border: 1px solid rgba(212, 175, 55, 0.42);
  border-bottom: 0;
  border-radius: var(--radius-lg) var(--radius-lg) 0 0;
  overflow: hidden;
  box-shadow: 0 18px 42px rgba(0, 0, 0, 0.24);
}

.page-faq .faq-hero-media img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  object-fit: cover;
}

/* ===== 面板区域 ===== */
.page-faq .faq-panel {
  background:
    linear-gradient(135deg, rgba(27, 67, 50, 0.055) 0%, transparent 42%),
    var(--panel-bg);
  border-top: 1px solid var(--panel-border);
  border-bottom: 1px solid var(--panel-border);
}

.page-faq .faq-panel-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 32px;
  padding-top: 44px;
  padding-bottom: 52px;
}

/* ===== 分类锚点导航 ===== */
.page-faq .faq-nav {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 16px;
  background: var(--clr-primary);
  border: 1px solid rgba(212, 175, 55, 0.28);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  align-self: start;
}

.page-faq .faq-nav-head {
  flex-basis: 100%;
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}

.page-faq .faq-nav-head-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--clr-gold);
  box-shadow: 0 0 0 3px rgba(212, 175, 55, 0.22);
}

.page-faq .faq-nav-head-text {
  color: rgba(245, 240, 230, 0.72);
  font-size: 0.78rem;
  font-weight: 600;
  letter-spacing: 0.14em;
  text-transform: uppercase;
}

.page-faq .faq-nav-link {
  display: flex;
  align-items: baseline;
  gap: 12px;
  flex: 1 1 160px;
  padding: 11px 14px;
  background: rgba(245, 240, 230, 0.06);
  border: 1px solid rgba(212, 175, 55, 0.12);
  border-radius: var(--radius-sm);
  text-decoration: none;
  color: var(--clr-cream);
  transition: border-color var(--transition-fast), background var(--transition-fast);
}

.page-faq .faq-nav-link:hover {
  border-color: var(--clr-gold);
  background: rgba(212, 175, 55, 0.14);
}

.page-faq .faq-nav-link:focus-visible {
  outline: 2px solid var(--clr-gold);
  outline-offset: 2px;
}

.page-faq .faq-nav-index {
  font-family: var(--font-index);
  font-weight: 200;
  font-size: 1.5rem;
  line-height: 1;
  color: var(--clr-gold);
}

.page-faq .faq-nav-name {
  font-weight: 600;
  font-size: 0.95rem;
}

.page-faq .faq-nav-note {
  flex-basis: 100%;
  margin: 8px 4px 0;
  color: rgba(245, 240, 230, 0.55);
  font-size: 0.8rem;
  line-height: 1.6;
}

/* ===== 问答区域 ===== */
.page-faq .faq-questions {
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 40px;
}

.page-faq .faq-section {
  --section-color: var(--clr-gold);
  scroll-margin-top: 24px;
}

.page-faq #cat-client {
  --section-color: var(--clr-accent);
}

.page-faq #cat-feedback {
  --section-color: var(--clr-red);
}

.page-faq #cat-device {
  --section-color: var(--clr-tan);
}

.page-faq .faq-section-head {
  display: flex;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 18px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--gold-line);
  position: relative;
}

.page-faq .faq-section-head::after {
  content: "";
  position: absolute;
  bottom: -1px;
  left: 0;
  width: 72px;
  height: 2px;
  background: var(--section-color);
}

.page-faq .faq-section-index {
  font-family: var(--font-index);
  font-weight: 200;
  font-size: 2.2rem;
  line-height: 1;
  color: var(--section-color);
}

.page-faq .faq-section-head h2 {
  font-family: var(--font-headline);
  font-size: 1.7rem;
  letter-spacing: 0.02em;
  color: var(--clr-primary);
  margin: 0;
}

.page-faq .faq-section-note {
  margin: 0 0 0 auto;
  color: var(--clr-gray);
  font-size: 0.88rem;
}

/* ===== 手风琴 ===== */
.page-faq .faq-item {
  margin-bottom: 12px;
  background: #FFFDF8;
  border: 1px solid rgba(92, 64, 51, 0.18);
  border-left: 4px solid var(--section-color);
  border-radius: var(--radius-md);
  overflow: hidden;
  transition: box-shadow var(--transition-med), border-color var(--transition-fast);
}

.page-faq .faq-item:hover {
  box-shadow: var(--shadow-sm);
  border-color: rgba(212, 175, 55, 0.38);
}

.page-faq .faq-item[open] {
  box-shadow: var(--shadow-md);
  border-color: rgba(212, 175, 55, 0.44);
}

.page-faq .faq-item summary {
  cursor: pointer;
  list-style: none;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  padding: 16px 18px;
  font-weight: 600;
  font-size: 1rem;
  line-height: 1.4;
  color: var(--clr-primary);
  transition: background var(--transition-fast);
}

.page-faq .faq-item summary:hover {
  background: rgba(212, 175, 55, 0.05);
}

.page-faq .faq-item summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item summary:focus-visible {
  outline: 2px solid var(--clr-gold);
  outline-offset: -2px;
}

.page-faq .faq-item summary::after {
  content: "+";
  flex-shrink: 0;
  width: 28px;
  height: 28px;
  display: grid;
  place-items: center;
  border: 1px solid rgba(212, 175, 55, 0.44);
  border-radius: 50%;
  font-size: 1.15rem;
  font-weight: 400;
  color: var(--clr-gold);
  background: rgba(212, 175, 55, 0.08);
  transition: transform var(--transition-med), background var(--transition-med);
}

.page-faq .faq-item[open] summary::after {
  content: "\2212";
  background: rgba(212, 175, 55, 0.18);
  transform: rotate(180deg);
}

.page-faq .faq-item > *:not(summary) {
  margin: 0;
  padding: 4px 18px 18px;
  color: var(--clr-brown);
  font-size: 0.95rem;
  line-height: 1.7;
}

.page-faq .faq-item a {
  color: var(--clr-accent);
  text-decoration: none;
  border-bottom: 1px solid rgba(46, 139, 87, 0.3);
  transition: color var(--transition-fast), border-color var(--transition-fast);
}

.page-faq .faq-item a:hover {
  color: var(--clr-gold);
  border-color: var(--clr-gold);
}

/* ===== 反馈处理流程 ===== */
.page-faq .faq-process {
  background-color: var(--clr-primary);
  background-image:
    radial-gradient(ellipse at 10% 90%, rgba(46, 139, 87, 0.26) 0%, transparent 52%),
    repeating-linear-gradient(108deg,
      transparent 0 22px,
      rgba(212, 175, 55, 0.06) 22px 24px,
      transparent 24px 46px);
  padding: 56px 0 60px;
}

.page-faq .faq-process-head {
  margin-bottom: 34px;
}

.page-faq .faq-process-head .section-eyebrow {
  color: var(--clr-gold);
}

.page-faq .faq-process-head h2 {
  font-family: var(--font-headline);
  font-size: 2.1rem;
  letter-spacing: 0.02em;
  color: var(--clr-cream);
  margin-top: 8px;
}

.page-faq .faq-process-head .section-subtitle {
  color: rgba(245, 240, 230, 0.8);
  line-height: 1.6;
}

.page-faq .faq-process-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 30px;
  align-items: center;
}

.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-step {
  display: flex;
  gap: 16px;
  padding: 18px 0;
  border-bottom: 1px solid rgba(212, 175, 55, 0.18);
}

.page-faq .faq-step:last-child {
  border-bottom: 0;
}

.page-faq .faq-step-num {
  font-family: var(--font-index);
  font-weight: 200;
  font-size: 1.7rem;
  line-height: 1.1;
  color: var(--step-accent);
  min-width: 42px;
}

.page-faq .faq-step-body {
  flex: 1;
}

.page-faq .faq-step h3 {
  font-family: var(--font-headline);
  font-size: 1.1rem;
  letter-spacing: 0.03em;
  color: var(--clr-cream);
  margin: 0 0 6px;
}

.page-faq .faq-step p {
  margin: 0;
  color: rgba(245, 240, 230, 0.74);
  font-size: 0.9rem;
  line-height: 1.6;
}

.page-faq .faq-process-media img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  border-radius: var(--radius-md);
  border: 1px solid rgba(212, 175, 55, 0.38);
  box-shadow: 0 18px 44px rgba(0, 0, 0, 0.28);
}

/* ===== CTA ===== */
.page-faq .faq-cta {
  padding: 54px 0;
  background: var(--clr-cream);
}

.page-faq .faq-cta-inner {
  display: flex;
  flex-direction: column;
  gap: 26px;
  align-items: flex-start;
}

.page-faq .faq-cta-copy .section-eyebrow {
  color: var(--clr-gold);
}

.page-faq .faq-cta-copy h2 {
  font-family: var(--font-headline);
  font-size: 1.9rem;
  color: var(--clr-primary);
  margin: 8px 0 10px;
}

.page-faq .faq-cta-copy p {
  color: var(--clr-brown);
  margin: 0;
  max-width: 520px;
  line-height: 1.65;
}

.page-faq .faq-cta-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

/* ===== 法律与服务链接 ===== */
.page-faq .faq-legal-links {
  padding: 14px 24px 42px;
  text-align: center;
  background: var(--clr-cream);
  color: var(--clr-gray);
  font-size: 0.86rem;
}

.page-faq .faq-legal-links p {
  margin: 0 auto;
  max-width: var(--container-width);
}

.page-faq .faq-legal-links a {
  color: var(--clr-accent);
  text-decoration: none;
  border-bottom: 1px solid rgba(46, 139, 87, 0.32);
  transition: color var(--transition-fast), border-color var(--transition-med);
}

.page-faq .faq-legal-links a:hover {
  color: var(--clr-gold);
  border-color: var(--clr-gold);
}

/* ===== 桌面布局 ===== */
@media (min-width: 992px) {
  .page-faq .faq-panel-grid {
    grid-template-columns: 280px minmax(0, 1fr);
    gap: 44px;
  }

  .page-faq .faq-nav {
    position: sticky;
    top: 32px;
    display: flex;
    flex-direction: column;
    flex-wrap: nowrap;
    gap: 8px;
    padding: 18px;
    margin-bottom: 0;
  }

  .page-faq .faq-nav-link {
    flex: none;
    padding: 12px 14px;
  }

  .page-faq .faq-questions {
    display: block;
  }

  .page-faq .faq-process-grid {
    grid-template-columns: minmax(0, 1fr) 440px;
    gap: 48px;
  }

  .page-faq .faq-process-media img {
    max-height: 360px;
    object-fit: cover;
  }

  .page-faq .faq-cta-inner {
    flex-direction: row;
    justify-content: space-between;
    align-items: center;
  }
}